1. Information We Collect
Personal Information
When you request a consultation or use our services, we collect personal information you provide directly, including:
- Full name and contact information (email address and phone number)
- Property details and location information
- Information about your short-term rental operations
- Any other information you voluntarily provide
Payment Information
We process payments through Stripe, our third-party payment processor. We do not store credit card information on our servers. All payment details are securely handled by Stripe in accordance with industry standards and PCI compliance.
Usage Data
We automatically collect certain information about how you interact with our website and services, including:
- IP address and browser type
- Pages viewed and time spent on our site
- Referring website information
- Device information
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience on our website. These may include session cookies, analytics cookies, and functional cookies that help us understand how you use our services.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our short-term rental management services
- To process payments for our services
- To prepare compliance documentation, including Action Ledgers for short-term rental properties
- To track and report IRS material participation requirements
- To respond to your inquiries and provide customer support
- To send you service-related communications and updates
- To analyze website usage and improve our platform
- To comply with legal obligations and regulations
- To prevent fraud and ensure the security of our services
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers
We share information with trusted third-party service providers who assist us in operating our website and providing our services, including:
- Stripe - for secure payment processing
- Action Ledgers - for compliance documentation and record-keeping
- Formspree - for form processing and communication
Professional Advisors
We may share relevant information with your CPA, accountant, or other professional advisors at your request or with your consent to assist with tax planning and compliance reporting related to your short-term rental operations.
Legal Requirements
We may disclose your information if required by law, regulation, or legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
If STR Concierge is involved in a merger, acquisition, bankruptcy, or sale of substantially all assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
4. Data Security
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure SSL/TLS encryption for data transmitted over the internet
- Secure servers and restricted access to stored data
- Regular security audits and updates
- Employee training on data protection and privacy practices
While we strive to protect your information using reasonable security measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to protecting your data to the best of our ability.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytics. Cookies are small data files stored on your device that help us:
- Remember your preferences and login information
- Understand how you use our website
- Improve our services and user experience
- Track website traffic and performance
You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of our website.
6. Third-Party Services
Stripe Payment Processing
We use Stripe to process all payments for our services. Stripe has its own privacy policy governing how it handles payment information. We do not have access to your full credit card details. By using our services, you agree to Stripe's Terms of Service and Privacy Policy.
Action Ledgers
For compliance documentation and record-keeping related to your short-term rental properties, we may use Action Ledgers. Your information shared with Action Ledgers is subject to their privacy practices and terms of service.
Formspree
We use Formspree to process contact forms and inquiries submitted through our website. Your information is handled according to Formspree's privacy policy.
External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any third-party sites before providing your information.
7. Your Privacy Rights
Florida Consumer Privacy Rights
If you are a Florida resident, you may have certain rights regarding your personal information under Florida law, including the right to know what personal information is collected and how it is used.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Request deletion of your information, subject to legal obligations
- Opt-out of certain communications or data uses
- Request information about how we share your data
Exercising Your Rights
To exercise any of these rights, please contact us using the information provided in the Contact Information section below. We will respond to your request within thirty (30) days or as otherwise required by law.
8. Data Retention
We retain your personal information for as long as necessary to provide our services, fulfill the purposes outlined in this policy, and comply with legal obligations. When you no longer require our services, you may request deletion of your information, subject to our legal and contractual obligations to maintain records.
For compliance and tax purposes, we may retain certain information related to your short-term rental operations, Action Ledgers, and IRS material participation tracking for the duration required by tax law and regulations.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by updating the "Last Updated" date at the top of this page. Your continued use of our website and services constitutes your acceptance of the updated policy.
We encourage you to review this policy periodically to stay informed about how we protect your information.
10. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy, our privacy practices, or your personal information, please contact us:
Get in Touch
This Privacy Policy is effective as of the date listed above and applies to all users of our website and services. Thank you for trusting STR Concierge with your short-term rental management needs.